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Posts Categorized: Support

SureFire Sales and Service offers Extended Spring Hours

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SureFire Ag Extends Sales and Service Hours

SureFire Ag Extends Sales and Service HoursEvery year, the SureFire Ag Sales and Service Team keeps the doors open a little longer than normal to help you get through the busy spring. This year is no different. Our extended hours this spring are: 7 AM – 7 PM CT Monday – Friday and 8 AM – 2 PM CT on Saturday’s. For after hours support, please send us a message on our website here and include your contact information and a brief description of the issue and we will have someone get in contact with you.

As the industry leader in fertilizer systems, our organization’s commitment to service after the sale is widely recognized as second to none. We have developed a nationwide network involving hundreds of equipment dealers for sales and service of our products. This includes John Deere, Trimble, Case IH, Topcon, Raven, and many others. We know and understand multiple precision ag platforms inside and out by owning, working with, and training on them continually.

Another very valuable resource for SureFire support information is our website. Check out our Support Page with our installation manuals and product manuals. If you can’t find what you are looking for here, give us a call or send us a message on our website here.

This spring season, please remember to upload some pictures of your SureFire installations in the field. Tag us @SureFireAg and don’t forget to use #plant18 #spring18 or #spray18 when posting. SureFire will randomly send some SureFire swag to a few lucky winners.

The Faces of SureFire Ag: Greg Green

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Greg Green - SureFire Ag Greg Green - SureFire Ag

Greg Green, Territory Manager of Western US (MT, WY, NV, UT, NM, OK, AK, HI) and Inside Sales Manager of Kansas, Missouri (West of I-49) and Eastern Nebraska (East of Highway 83), is a staple on the sales team at SureFire Ag. He’s been with the team for many years and has won the trust of the team and his customers alike.

We’ve asked Greg a few questions to help you get to know him. Here’s what he had to say:

What is your background?  Vo-Tech;  Electronics Technology

What is your favorite part of your job? Working with great teammates that are all willing to help you when you need it.

Favorite Food? That is a tossup between ribs and chicken wings.

What is the best advice you were ever given?  Don’t ever give up.

What does service mean to you? When someone comes to you for help, that you are able to solve their problem. I’m proud when I am able to help them, but then discouraged when I can’t and that makes me want to learn more about the situation, so I can help someone the next time.

What are you most passionate about? My family come first.  I always want to be there for them in whatever they are going through or doing, and support them.

Who is your favorite sports team?  Football is my favorite sport, so it’s either Broncos or K-State.

What gets you out of bed in the morning? The first thing I do when I get out of bed, is to thank God for giving me another day on Earth.  Then it’s off to whatever I’m wanting/trying to accomplish for that day.

We’re incredibly proud of the fact we’re all committed to creating innovative and valuable solutions for ag producers across the world and supporting our customers and friends throughout the entire process; Greg is no different. He is committed to his customers and the greater SureFire mission. Stay tuned for more SureFire Spotlights on our blog and please don’t hesitate to contact us for any sales or service needs.

SureFire Systems for John Deere Rate Controller 2000 Training

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JDRC 2000 with SureFire AG JDRC 2000 with SureFire AG

John Deere has made significant upgrades in their application control systems with the new JD Rate Controller 2000 and subsequent updates to their system.  This new JDRC 2000 allows for control of up to 5 liquid, anhydrous, and dry products, as well as seed rate control for air drills.  In total, the JDRC 2000 can control up to 4 products to be documented, and a fifth product for independent control. Other advantages to the JDRC 2000 are the ability to control more implement sections, an easy conversion from Deere’s previous single product rate controller, and an improved user experience.

SureFire Ag application and control systems are fully compatible with the John Deere® Rate control system. We have designed and field tested all of our application systems (liquid fertilizer, anhydrous ammonia, herbicides, fungicides, and pesticides) in order to ensure compatibility with the new JDRC 2000.

Come spend the day with SureFire Ag, the experts in complete fertilizer systems for JDRC 2000.  In the first year, we have deployed more than 400 systems using this new control platform.

Join us to learn more about how this dual system can increase your or your customers’ efficiency and accuracy. This one-day training, offered on two dates, will include:

  • Overview of the JDRC 2000 including SureFire’s own harnessing for this controller.
  • System basics and overview.
  • Advanced troubleshooting capabilities that make the JDRC 2000 one of the easiest control platforms to work with in the field.
  • SureFire ISOBUS Sentinel for individual row flow monitoring directly on your John Deere display.
  • SureFire’s many systems compatible with the JDRC 2000 for liquid and NH3 application.
Upcoming Training Dates:
Monday, December 11th, 2017
Tuesday, December 12th, 2017
9 AM to 4 PM

 

Location:
SureFire Ag – 4 miles North of Atwood, KS on Hwy 25.  Click Here for a location.  Register by contacting Dora at 785-626-3670 or dora@surefireag.com.

 

Can’t make either training dates? No problem! Contact us, we’ll find a time that we can connect to help you, or your customers better understand the unmatched power of the JDRC 2000 combined with SureFire systems to make sure your planter fertilizer system is the most efficient and effective it can be.
SureFire Ag with John Deere Rate Controller 2000

The Friendly Faces of SureFire… Meet Andrew!

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Andrew - Sales at SureFire Ag

Andrew - Sales at SureFire AgAndrew has been on the SureFire Ag team for over 5 years proudly representing the Northeast United States including ME, NH, VT, NY, MA, RI, PA, NJ, DE, MD, CT, VA and WV as the territory sales manager and inside salesman. Andrew’s friendly personality is one of his key assets and his contagious laugh can be heard in nearly every corner of our office.

We asked Andrew a few questions to help you get to know him better. Here’s what he had to say:

What is your background?
I attended Fort Hays State University and then came home to be part of the family radio stations. My radio career ended in 2011, at which time I took a job in the Ag Industry for 1 year before joining SureFire Ag in 2012.

What is your favorite part of your job?
I love interacting with customers and our team at SFA/SFE.  I also enjoy traveling and getting to see the different crops that we help grow all over the country.

What do you wish people knew about you that the probably don’t?
I am sort of an aviation geek. My grandfather flew the Corsair in WWII and my brother is a pilot, so I have always loved flying and being around airplanes… something that has been beneficial since I get to travel frequently for my job.

Do you have any hidden talents or something no one knows about you?
I like to think I am a pretty good drummer. I have played drums since I was young, and played in bands that allowed me to travel all over the country, including a stint in Nashville.

Favorite Food?
Chinese or Italian

What is the best advice you were ever given?
“Don’t wait for opportunity….create it!”

What does service mean to you?
Service to me means providing a fast and reliable solution while building relationships.

What are you most passionate about?
I am passionate about My Family, faith, helping youth find success, music and sports.

Who is your favorite sports team?
Nebraska Huskers/Denver Broncos

What gets you out of bed in the morning?
The opportunity to help provide a better life for my family.

We are incredibly proud of individuals like Andrew who help make the SureFire Ag team what it is. We’re all committed to creating innovative and valuable solutions for ag producers across the world and supporting our customers and friends throughout the entire process, Andrew is no different. Stay tuned for more SureFire Spotlights on our blog and please don’t hesitate to contact us for any sales or service needs.

Our Team Makes Us Who We Are… Meet Matt!

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Matt Micek, inside sales manager covering IL, IN and OH, may be one of the newer faces on our team, but he has already proven himself to be an asset. Matt joins us from a deep ag and teaching background that’s made him a key player at the SureFire offices.

We’ve asked Matt a few questions to help you get to know him. Here’s what he had to say:

What is your background?
I graduated from Fort Hays State University in 2002 and took my first job teaching Industrial Arts that same year. In that time, I taught 7-12 general technology courses along with CAD, welding, metal fabrication, plastics, woodworking, residential construction, plumbing, and electricity. I continued teaching for 12 years while also managing the family farm in Atwood. In 2016, I accepted my current position at SureFire Ag Systems in inside sales.

What is your favorite part of your job?
I’ve always been a helper by nature. I feel that my job here at SureFire is to help people be successful. I really enjoy the technical side of my job. Helping customers with system configurations, diagnostics and troubleshooting presents new challenges every day.

What do you wish people knew about you that they probably don’t?
I try to be transparent.

Do you have any hidden talents or something no one knows about you?
I like to dabble in a little bit of everything. I own a fiddle but am certainly no Charlie Daniels.

Favorite Food?
I’ll try about anything I can get past my nose.

What is the best advice you were ever given?
Not sure. Growing up, I was given a lot of advice. I just recently started listening.

What does service mean to you?
In my mind, we approach service at a whole new level. Service at SureFire is unrelenting determination to make every system function as it should.

What are you most passionate about?
I think we all have a choice to either coast through life, flying under the radar OR to live life, get involved, pay it forward and try to make an impact for the good. I prefer the latter.

Who is your favorite sports team?
The one my kids are playing on.

What gets you out of bed in the morning?
My alarm clock – duh!

If it weren’t for our teammates such as  Matt, the SureFire Ag team wouldn’t be what it is today. We’re all committed to creating innovative and valuable solutions for ag producers across the world and supporting our customers and friends throughout the entire process, Matt is no different. Stay tuned for more SureFire Spotlights on our blog and please don’t hesitate to contact us for any sales or service needs.

 

Tap into the FULL Potential of your PRO 700 with the help of SureFire Ag!

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Raven with SureFire Ag The Raven Rate Control Raven with SureFire Ag

The Raven Rate Control Module (RCM) is an excellent rate control platform paired with the Pro700. The Raven RCM can control up to 5 products and connects to the Pro 700 over the ISOBUS system. SureFire systems are fully compatible with the RCM and SureFire supplies everything (including the RCM) for a complete system in one shipment.

Over the past ten plus years we have established ourselves as the leaders in precision application systems.  Our business strategy is to develop strategic relationships with you the dealer and become an extension of your business.  There is no one size fits all solution to fertilizer application.  We lead you in asking the specific questions necessary to develop a complete solution to fit your customers exact needs.  Raven with SureFire AgFrom simple single product applications to more complex multiple product or variable rate systems, our goal is to delight you and your customers.  When there is so much at stake it only makes sense to partner with the experts.

SureFire Ag has added a one-day training to educate dealers and customers alike on this perfect match. This training will include:

  • Introduction to the Raven RCM including SureFire’s own harnessing for this controller
  • RCM compatibility with Ag Leader and Trimble displays your customers may use
  • SureFire systems for application of liquids, including PumpRight hydraulically driven diaphragm pumps, Tower electric pump systems, Spartan Injection pumps and more.
  • SureFire ISOBUS Sentinel for row flow monitoring directly on the Pro 700
  • LiquiShift System for High Speed Planters, Prescription Applications or any other application requiring wide rate ranges

Upcoming Dealer Training Date:

Thursday, December 14th, 2017
9 AM to 4 PM
Location:
SureFire Ag – 4 miles North of Atwood, KS on Hwy 25.  Click Here for a location link.

Register by contacting Dora at 785-626-3670 or dora@surefireag.com.
SureFire Ag Systems will help you or your customer’s needs in fertilizer application. SureFire’s customer support is second to none; call in and talk to a real person quickly when you need help.

Can’t make this training date? No problem! Contact us, we’ll find a time that we can connect to help you or you customers better understand the unmatched power of the RCM combined with SureFire systems.

Raven SureFire Ag

SureFire Ag’s Fall 2017 Farm Show Schedule

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SureFire Fall 2017 Farm Show Schedule

SureFire Ag Fall Farm Show Schedule 2017This fall, SureFire Ag will be at three farm shows in the next four weeks.  Things start off this week with Farm Progress in Decatur, IL.  Farm Progress is the nation’s largest outdoor farm show.  More than 600 exhibitors will be showing off their newest designs to producers from the US and around the globe.  In addition to farm shows, SureFire is also spending time in the field with several producers at grower meetings across the country.

SureFire is highlighting several products which include:

  • Sentinel ISO Liquid Row Monitor
  • Marksman Precision Irrigation Injection
  • QuickDraw Max & QuickDraw Lite
  • John Deere Rate Controller 2000 – controlling 3 products
  • Case IH Pro 700 with a Raven Rate Controller and Case IH ISO rate controller
  • Spartan Direct Injection
  • Torpedo Precision NH3

Our farm show schedule is as follows:

Date Show Booth Location
August 29-31, 2017 Farm Progress Lot 310
September 12 – 14, 2017 Husker Harvest Days Lot 1032
September 12 – 14, 2017 Big Iron Farm Show Lot W18- W20
September 19 – 21, 2017 Ohio Farm Science  Lot 361

Join us for one (or more!) of these exciting farm shows to meet our SureFire team and see the latest in revolutionary agriculture, electronic, and fertilizer technology systems.

Can’t make it to one of these shows? No problem, contact us today to learn more about our products,  request a custom quote or to line up a live demonstration with one of our Territory Managers.

SureFire Fall 2017 Farm Show Schedule

 

Attention: SureFire Rolls Out a New Phone System

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SureFire Phone Number

SureFire Phone Number In a continued effort to better support our customers and meet their needs, the SureFire team has debuted a new phone system. We have upgraded to a cloud-based VoIP system which will offer our team and our customers many more features than before; most notably, it will efficiently handle the increased phone traffic coming in to the SureFire team.

As a result of the change, it’s important to note we are only using three main phone numbers for SureFire Ag and SureFire Electronics. If you have other, old numbers saved in your phones, please take a moment to update your contact list to ensure you’ll be able to reach us.

The SureFire Ag phone numbers are as follows:

  • 785-626-3670
  • 866-626-3670

The SureFire Electronics main office phone number is as follows:

  • 785-626-9326

Please note: all other SureFire Ag phone numbers have now been disabled. To reach the SureFire sales team, customer service, or for any other reason, calls must be placed to one of these three numbers.

The new phone system will allow our team advanced features to better connect and serve our customers. Team members can now check voicemail while out of the office and our organization can now more easily manage call volume.

If you have any questions or trouble contacting us via the phone system, please do not hesitate to contact us through our website. We look forward to continue serving you to the best of our ability.

Winterization of Your SureFire Ag Products

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Winterization Tips for SureFire Ag Products

Winterization Tips for SureFire Ag ProductsNow that your crops are planted and (hopefully) poppin’ up in rows, it’s time to prepare your SureFire Ag products for the off-season. In this blog, we’ll discuss winterization and off-season care of all SureFire Liquid Application Systems. Taking the time to complete these steps now will not only protect your systems, but it will also make next year’s planting season start-up go as smooth as possible.

To winterize your SureFire Ag liquid fertilizer application systems, please follow these key steps before you put the system in the shed for the off-season:

Read more…

Nitrogen Deficiency? Side Dress with SureFire Ag Systems!

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Side Dressing for Nitrogen Deficient Corn

Side Dressing is a common method used to apply fertilizer after the crop has been planted.  Depending on where you live, that application might be liquid or NH3 being applied between the rows.  Either way, SureFire can provide the system to apply the fertilizer with great accuracy.

Our liquid systems feature our industry recognized PumpRight, a hydraulic driven diaphragm pump paired with our SureFire electromagnetic flow meter.  The PumpRight pump is a positive displacement pump that allows us to have a consistent flow per revolution.  Suction is no problem for the PumpRight, this self-priming pump has over 15’ of vertical lift.  It is an oil lubricated pump, so running this pump dry won’t ruin any seals.  The EMag flow meter has no moving parts, so no need to worry about taking apart your flow meter to see what got jammed in the turbine.  The EMag flow meter compensates for different viscosity fertilizers.  With a turbine meter, you should adjust the flow cal to expect consistent accuracy but most people don’t because of inconvenience.

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