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Posts Tagged: support

SureFire Sales and Service offers Extended Spring Hours

Posted Support.

SureFire Ag Extends Sales and Service Hours

SureFire Ag Extends Sales and Service HoursEvery year, the SureFire Ag Sales and Service Team keeps the doors open a little longer than normal to help you get through the busy spring. This year is no different. Our extended hours this spring are: 7 AM – 7 PM CT Monday – Friday and 8 AM – 2 PM CT on Saturday’s. For after hours support, please send us a message on our website here and include your contact information and a brief description of the issue and we will have someone get in contact with you.

As the industry leader in fertilizer systems, our organization’s commitment to service after the sale is widely recognized as second to none. We have developed a nationwide network involving hundreds of equipment dealers for sales and service of our products. This includes John Deere, Trimble, Case IH, Topcon, Raven, and many others. We know and understand multiple precision ag platforms inside and out by owning, working with, and training on them continually.

Another very valuable resource for SureFire support information is our website. Check out our Support Page with our installation manuals and product manuals. If you can’t find what you are looking for here, give us a call or send us a message on our website here.

This spring season, please remember to upload some pictures of your SureFire installations in the field. Tag us @SureFireAg and don’t forget to use #plant18 #spring18 or #spray18 when posting. SureFire will randomly send some SureFire swag to a few lucky winners.

The Friendly Faces of SureFire… Meet Andrew!

Posted Support.

Andrew - Sales at SureFire Ag

Andrew - Sales at SureFire AgAndrew has been on the SureFire Ag team for over 5 years proudly representing the Northeast United States including ME, NH, VT, NY, MA, RI, PA, NJ, DE, MD, CT, VA and WV as the territory sales manager and inside salesman. Andrew’s friendly personality is one of his key assets and his contagious laugh can be heard in nearly every corner of our office.

We asked Andrew a few questions to help you get to know him better. Here’s what he had to say:

What is your background?
I attended Fort Hays State University and then came home to be part of the family radio stations. My radio career ended in 2011, at which time I took a job in the Ag Industry for 1 year before joining SureFire Ag in 2012.

What is your favorite part of your job?
I love interacting with customers and our team at SFA/SFE.  I also enjoy traveling and getting to see the different crops that we help grow all over the country.

What do you wish people knew about you that the probably don’t?
I am sort of an aviation geek. My grandfather flew the Corsair in WWII and my brother is a pilot, so I have always loved flying and being around airplanes… something that has been beneficial since I get to travel frequently for my job.

Do you have any hidden talents or something no one knows about you?
I like to think I am a pretty good drummer. I have played drums since I was young, and played in bands that allowed me to travel all over the country, including a stint in Nashville.

Favorite Food?
Chinese or Italian

What is the best advice you were ever given?
“Don’t wait for opportunity….create it!”

What does service mean to you?
Service to me means providing a fast and reliable solution while building relationships.

What are you most passionate about?
I am passionate about My Family, faith, helping youth find success, music and sports.

Who is your favorite sports team?
Nebraska Huskers/Denver Broncos

What gets you out of bed in the morning?
The opportunity to help provide a better life for my family.

We are incredibly proud of individuals like Andrew who help make the SureFire Ag team what it is. We’re all committed to creating innovative and valuable solutions for ag producers across the world and supporting our customers and friends throughout the entire process, Andrew is no different. Stay tuned for more SureFire Spotlights on our blog and please don’t hesitate to contact us for any sales or service needs.

Troubleshooting: Hydraulic Pump Won’t Turn

Posted Support.

SureFire Ag PumpRight hydraulic pump SureFire Ag PumpRight hydraulic pump

Help! My hydraulic pump won’t turn. If you find yourself in this situation, the SureFire Ag support team is here to help.

There are two components involved in making the hydraulic pump run—hydraulic and electric. There must be hydraulic oil going through the valve block to turn the hydraulic motor to turn the pump. In normal application mode, the PWM signal from the controller energizes the solenoid on the valve block. This causes the proportional valve that is located inside the solenoid to open, allowing hydraulic oil to flow, which turns the pump. If the pump is not turning, we must determine which part of the system is not functioning as it should. Use this guide to help you troubleshoot and check for issues. Refer to the manuals for each controller at the end of the blog for further help.

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Having Electric Pump Issues? We’re Here to Help!

Posted Support.

SureFire Tower 110 Electric Pump System

SureFire Tower 110 Electric Pump SystemAs you begin to get your systems in place for a successful spring planting season, some of the most common questions the SureFire Ag team receives are about electric pumps.  In order to save you time and frustration, this blog will serve to answer some of the common questions.

Whether you are using a SureFire Ag PumpRight or a Tower Electric Pump, frequently asked questions and concerns about pumps include:

EPD Flashing Light Error Codes
EPD stands for electric pump driver. It serves as the control system and operating system for your pump. If your system is operating properly, there should be a steady blinking light in the middle of the display when pumps are off. If the LED light is flashing four times, then pausing, the EPD has tripped due to a low voltage condition. Unplug the Power Supply to the EPD to reset. If the condition persists, check Power Supply cables from battery to EPD to ensure a solid connection and viable electrical path. It is best to check the voltage under load. Voltage may appear normal when the pumps are off, but if there are connection or harness issues there may not be sufficient voltage under load conditions. There should be 11-12 volts at the point where the EPD connects to the battery power harness; lower voltage could result in a flashing light error. If the voltage drops too much under a load, check all the pins and connectors for something that might be loose, corroded, or not making good contact. Be sure the power harness goes directly to the battery, as power strips may not be able to provide the current needed to run the electric pumps. Be sure the harnesses have wires of sufficient size. 6 AWG or 8 AWG will be needed, especially for longer runs. Also, when testing the system, be sure the tractor is running. The pumps will draw a battery down quickly and encounter low voltage problems.

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SureFire Ag is Here to Support Your Pre-Season Preparation

Posted Support.

SureFire Ag Supports our Products and CustomersSureFire Ag is committed to supporting our customers and products through the entire partnership. We believe in providing you not only solutions, but reliable communication and excellent service as well. Whether it is a follow up phone call or an on-site install, the SureFire team has you covered. We pride ourselves on developing relationships with our customers and strive to not only meet your expectations —but to exceed them.

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Posted Support.

SureFire Winterization of Agricultural Fertilization Equipment and TractorsIn order to prepare for the onset of winter and colder temperatures, please winterize your SureFire equipment by:

  1. Flush your SureFire System with sufficient water to ensure all fertilizer and/or chemical is purged. This typically requires 50 to 150 gallons of water. Ensuring that all fertilizer is flushed out will prevent salt-out and crystallization over the winter. If not flushed properly this can result in significant frustration the following spring with plugging orifices, metering tubes, filters, and cracking pumps.
  2. Circulate RV Antifreeze, or specific winterization flush solution, through the entire system. Once all of the components are full, stop pumping, leaving antifreeze in the system. The antifreeze in the system prevents seals, gaskets, and pump diaphragms from being exposed to dry winter air resulting in significantly increased life. For more information on how to run your controller while sitting still, see our support page for your specific controller.